Q How is your after-sale service?
We have a professional technology supporting team for your timely services. You can get the help you need in time by telephone, webcam, online chat (Google talk, Facebook, Skype). Please contact us once the machine has any problem. Best service will be offered.
Q Do you offer OEM and ODM services?
A Yes, we can offer you better OEM and ODM services. We have our own R&D department with many experienced designers and engineers and many production lines , so we have the great capacity to offer you high quality beauty machines according to your needs, ideas and samples.
Q How does your factory do regarding quality control?
A We have a strictly quality inspection department. Our engineers will carefully check and test the machines many times before we deliver them to you. To make sure you can get the high quality machines, only the machines that have passed the strict quality inspection can be delivered to you.
Q Do you have any warranty?
A Yes. Three years warranty on host machine is given. Six months free replacement warranty for handles, treatment heads, and parts.
Q What certification do you have?
A All of our machines have the CE, RohS, MSDS certification which ensures the quality and safety. Our machines are under strict quality management to ensure good quality. Because we fully understand that it will be a great trouble if machine have any problem during working at oversea.
Q Will you teach how to use the machine?
A Yes, we can provide a complete user manual and usage video for instruction and application. And 24/7 online consultant service ensure you whatever problem and whenever you meet, you can solve easily. It is easy to operate by anyone with the instructions.
Q What is the packing of our beauty equipments?
There’re different packages of our beauty equipments:carton box,aluminium alloy and wooden box.
No matter which package,there’s cood foam inside of the box to protect the machine during the shipment.So there’s no worry of any damages of the machine.
Q How about the shipment?
A The machine will be shipped within 2-3 days after the receipt of your payment.